These Terms and Conditions (“Terms”) govern the use of transport services provided by A2B Rides (“we,” “us,” or “our”). By booking or using our taxi, rideshare, or hire car services, you (“you,” “your,” “customer,” or “passenger”) agree to be bound by these Terms.
 

1. Bookings and Services

1.1 Services can be requested via phone and website (where available).
1.2 All bookings are subject to availability and confirmation.
1.3 Baby and child seats are complimentary but must be requested at the time of booking to ensure availability and compliance with Victorian road laws.
1.4 We reserve the right to decline or cancel a booking, including if it breaches safety standards, legal obligations, or these Terms.
 

2. Rates and Payments

2.1 All fares are fixed at the time of booking and will not change due to traffic conditions or delays, unless additional stops or changes are requested by the passenger.
2.2 Fares are calculated based on distance, route, and vehicle type.
2.3 Payments can be made via accepted methods including cash or card (1.9% service fee applicable).
2.4 Additional charges may apply for:

• Tolls and parking fees

• Extra waiting time beyond the agreed allowance

• Changes to the booking (e.g., additional stops, different destination)
   

3. Cancellations and Refunds

3.1 Customers may cancel their booking free of charge if notice is provided at least 24 hours before the scheduled pick-up.
3.2 Cancellations made within 24 hours of pick-up may incur a cancellation fee of $30.
3.3 If we must cancel a trip due to unforeseen circumstances (e.g., vehicle breakdown, driver unavailability, or safety concerns), we will:

• Make reasonable efforts to provide an alternative vehicle; or

• Notify you promptly so you can make other arrangements.
   

4. Passenger Responsibilities

4.1 Passengers must be ready at the designated pick-up point at the scheduled time.
4.2 Seatbelts must be worn at all times in compliance with Victorian road laws.
4.3 Eating, drinking, smoking, vaping, and consumption of alcohol or illegal substances are strictly prohibited in all vehicles.
4.4 Passengers are responsible for their belongings. We accept no liability for lost or forgotten items.
4.5 If a vehicle is damaged, dirtied, or soiled by a passenger (e.g., vomiting, spillage, stains, or smoke smell), the passenger is responsible for a cleaning and downtime fee up to AUD $400.
 

5. Safety and Conduct

5.1 All drivers are accredited in accordance with the Commercial Passenger Vehicles Victoria (CPVV) regulations.
5.2 Passengers must follow the driver’s reasonable instructions to ensure safety.
5.3 We reserve the right to refuse service or terminate a trip if a passenger is:

• Abusive, threatening, or intoxicated

• Carrying illegal items or substances

• Endangering the safety of the driver, vehicle, or other road users
   

6. Liability

6.1 We will take all reasonable steps to provide timely and reliable services, but we are not liable for delays caused by traffic, weather, accidents, or events beyond our control.
6.2 To the extent permitted by law, our liability is limited to either resupplying the booked service or refunding the cost of the booking.
 

7. Privacy

7.1 We collect and handle personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy.
7.2 Information such as your contact details, trip history, and payment information may be used to provide services, process payments, and improve customer experience.
 

8. Amendments

We reserve the right to update or amend these Terms at any time. Updates will be published on our website and apply from the date of publication.